Help Center

FAQ

PAYMENTS

Is my purchase secure?

What form of payment do you accept?

Do you accept COD, Check or Money Order?

What currency will I be charged in?

I didn't authorize a charge, what are my options?

I don't recognize a charge, what are my options?

I have been charged twice for the same product or service, what are my options?

I don't see the store credit issued or my refund, what's the reason?

SHIPPING

Where is my order? How can I check the order status?

I lost my tracking number or I did not receive the tracking number. How can I get it?

When will my order arrive?

Has my order been dispatched yet?

Is shipping really free?

I entered the wrong address for my order, can I change it?

I have not received my order as per the stated Estimated Delivery Time for my Country, what are my options?

PRIVACY POLICY

What do you do with my information?

RETURNS & REFUNDS

My item arrived broken, damaged or not as described, what can I do?

FULFILLMENT QUESTIONS

How long will it take to receive delivery of my order?

How are multi-product orders shipped?

Will I have to pay customs fees?

Where do your items come from?

Why did I not receive a confirmation email after placing the order?

Do you have a store locally in my country?

WYN LYST

What is WYN LYST?