Help Center



Is my purchase secure?

What form of payment do you accept?

Do you accept COD, Check or Money Order?

What currency will I be charged in?

I didn't authorize a charge, what are my options?

I don't recognize a charge, what are my options?

I have been charged twice for the same product or service, what are my options?

I don't see the store credit issued or my refund, what's the reason?


Where is my order? How can I check the order status?

I lost my tracking number or I did not receive the tracking number. How can I get it?

When will my order arrive?

Has my order been dispatched yet?

Is shipping really free?

I entered the wrong address for my order, can I change it?

I have not received my order as per the stated Estimated Delivery Time for my Country, what are my options?


What do you do with my information?


My item arrived broken, damaged or not as described, what can I do?


How long will it take to receive delivery of my order?

How are multi-product orders shipped?

Will I have to pay customs fees?

Where do your items come from?

Why did I not receive a confirmation email after placing the order?

Do you have a store locally in my country?


What is WYN LYST?