- 7 working days from the date of receiving shipment
- Beyond this timeframe, the below stated policy is not valid.
- Returns, Refunds, Exchange, Store-Credit or Replacement (if applicable) under conditions outlined in Return Policy.
Policy is Valid for:
- Regular Price items: Qualify for full refund, exchange, replacement or store credit as applicable
SALE items: Replacement or Store-Credit only unless item is faulty or not as per product description as outlined under conditions listed in ‘Customer Protection’ section below).
- Order not arrived in 45 Business Days from Parcel Dispatch Date for USA and Canada.
- Order not arrived in 65 Business Days from Parcel Dispatch Date for Rest of the World (239 countries).
- Damaged On Arrival or Missing parts (report within 7 days of receiving shipment)
- Wrong Product Received (report within 7 days of receiving shipment)
- Defective or Faulty Product (report within 7 days of receiving shipment)
- Product not as per Description (report within 7 days of receiving shipment)
Policy Enforcement and Eligibility Check:
- Proof of Purchase is required (email confirmation with invoice, order number, item SKU #, etc.,). This order must match our system.
- Supporting evidence for your claims is required therefore Photos and/or Video of product are required. Any other evidence that can help your claims are required.
- Note: The original cost of shipping will be deducted from the total as shipping cost is non-refundable.
- Customer is responsible to bear all return shipping charges.
- For items above $20, tracking number must be provided in order to confirm receipt of your return.
- Upon receiving an RMA for return, please provide a tracking number so we can track the delivery of your return.
- For items shipped for return without tracking, if they get lost in mail or are sent to wrong address, will not be refunded.
- Returned item should be unopened, unused, unwashed, not damaged, in original packaging and re-sell condition.
- Management at WYN will refund your order minus a 30% restocking fee that partially covers merchant fees, fulfillment fees and shipping fees.
- Refund will only be provided once the item has been received and inspected as per the conditions outlined in section below.
- When Exchanging an item, the time for you to receive the exchanged product may vary depending on where you live. The priority shipping cost for the exchanged product is the buyers responsibility, otherwise WYN management will send it via the slowest method.
- Once WYN Management has processed, verified, inspected and a decision will be communicated to you (approved or rejected with a reason).
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- Partial refunds maybe given under certain circumstances which will be assessed by Management
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check with your bank or original payment method.
- It may take some time before your refund is officially posted.
Check back again with your financial instituation and if you’ve done all of this and you still have not received your refund yet, please contact us.
- Beyond 7 days of receiving shipment, the policy is not valid.
- Several types of claims are exempt for this policy:
- Items damaged by Customer including misuse, normal wear and tear, improper use or tampering.
- Monogrammed, personalized, special-order items.
- Customer Change Of Mind after package has shipped unless agree to replacement or store-credit.
- Complaints which are based merely on the customer’s false expectations or wishes are not honored.
- An item you claim is not as described, but the Customer Care Team at WYN can prove that it is does, Customer will not qualify for replacement or store-credits in this case.
- Several types of items are exempt from this policy:
- Intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
- Gift cards, Downloadable software products and some health and personal care items.
- Books with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl records
- Perishable goods such as food, flowers, newspapers or magazines
- The WYN management reserves the right to refuse replacement, return, exchange or store-credits if policy is not met for any reason listed above or other reasons as deemed appropriate.
- The WYN management will not be held liable to any lost, misroute parcels or sent back to Sender. Customer must ensure all information provided at checkout is accurate and correct to prevent loses in mail or mishaps from happening.